Carela Jewelry (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide:

    •    Name, email address, phone number, and mailing address.

    •    Payment information, such as credit card details (processed securely through third-party providers).

    •    Account details, including login credentials.

    •    Information submitted through contact forms, surveys, or customer service inquiries.

b. Automatically Collected Information:

    •    IP address, browser type, and operating system.

    •    Pages visited, time spent on the site, and referring/exit URLs.

    •    Cookies and similar technologies to track browsing behavior.

c. Information from Third Parties:

    •    Social media platforms, if you interact with us through social media or link your account.

    •    Payment processors and shipping partners.

2. How We Use Your Information

We use your information for the following purposes:

    •    To process and fulfill orders, including shipping and returns.

    •    To communicate with you about your orders, promotions, and customer service inquiries.

    •    To personalize your shopping experience and provide tailored product recommendations.

    •    To improve our website, products, and services.

    •    To detect and prevent fraud or unauthorized activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

    •    Service Providers: Third-party companies that help us operate our website, process payments, or ship orders.

    •    Legal Authorities: If required by law or to protect our rights, property, or safety.

    •    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. These technologies allow us to:

    •    Remember your preferences and items in your cart.

    •    Analyze site traffic and performance.

    •    Deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

5. Data Security

We implement industry-standard measures to protect your information, including encryption, firewalls, and secure payment processing. While we strive to safeguard your data, no system can guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

    •    Access: Request a copy of the information we hold about you.

    •    Correction: Update or correct inaccurate information.

    •    Deletion: Request deletion of your data, subject to legal obligations.

    •    Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at support@carelanyc.com

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

9. International Users

If you are accessing our website from outside United States, please note that your information may be transferred to, stored, and processed in United States. By using our website, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to the website. We encourage you to review this policy regularly.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

    •    support@carelanyc.com

Thank you for trusting Carela NYC. We are committed to protecting your privacy and ensuring your shopping experience is secure and enjoyable.